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 GeoPlane Customer Comments
Customer Support

"That is one of the reasons I like to deal with GeoPlane. I get treated with fast and friendly service."

Bruce K. Rucker, RPLS
Johnson & Pace Incorporated

"I just wanted to briefly write and say thanks for the support you offered today in helping fix the raw Trimble files. Our client was anxious to have us process and map this data today and you really pulled through in helping us meet that expectation. AECOM has been renting equipment from your organization for years. The excellent and timely customer service we have always received is what keeps us coming back. Thanks again for your time!"

Mark W. Baker
Geomatics & Data Management Practice Lead, South Region Environment

"I have had nothing by exemplary service and equipment from Geoplane Services. Their expertise and willingness to explain the nuances of GPS technologies, and provide quality equipment has been an asset to my business. I will continue to use them for all my GPS purchase and rental needs, and recommend them highly."

Jordan Dyck
President – Integral Pipeline Consultants Inc.

"Just want to commend your great service and your awesome staff. For the past 3 years, y’all have been very efficient and dependable and we consider your services a vital part of our job. From Armando, Adam, Norma, Lupe and everybody who has helped us in some way, we really appreciate the level of personal attention. So don’t be surprised if you get busier since I’ve recommended your services to our other offices across the country from Houston, Albuquerque, Denver, and a few others. Thanks again and have a great 4th!"

Laura I. Acuña
Archaeological Field Director/Lab Director
Office Safety Representative
SWCA Environmental Consultants

"We'll definitely recommend GeoPlane in the future. Our rented Trimble GeoXH arrived in a remote Alaska village no problem, and after collecting data, GeoPlane was a huge help in getting the data cleaned up for use. We don't have any GIS staff, and only had an old PC to run Trimble software on, but GeoPlane walked us through the software and even post-processed our data when we ran into problems with our old computer."

Bretwood Higman, PhD
Ground Truth Trekking
Nuka Research
Geological Hazards

"As I mentioned during our phone conversation, I have always been happy with the services that GeoPlane provides. The equipment is always well-serviced and in excellent condition. The staff is knowledgeable, helpful, responsive, flexible, and prompt. I am pleased to use your services whenever and as often as I can."

Chris Borstel
Social Scientist III - Cultural Resources, Tetra Tech EC

"I just want to express to you how grateful I am for all your assistance in setting me up with the Trimble GeoXH..... Your patient and thorough guidance has given me the knowledge and skills to get the tool to do what I need in the field and to process the data in the office. I am extremely grateful for your help. I have rented from you several times over the last 5 years and always come back because of the support you provide."

Geri Hulse-Stephens
Botanical Consulting/Wetland Delineation

"I would like to commend you and your entire staff on the tremendous job you do for Southwest Laser. I have never had a problem that wasn't addressed and resolved in the least amount of time possible. I have been out of town on many occasions and your staff has provided super quick service to my customers via sales and last minute rentals. I can't say Thank-you often enough."

Bob Coker, Owner
Southwest Laser

"I just received the GeoXH! What excellent service!"

Jill Sunahara, Senior Associate
Horizon Water and Environment, LLC

"I just wanted to give you a heads up on the outstanding customer service that Armando Chavez has provided for me as of late. Armando diligently helped me out with a GPS settings problem that I had with a ProXRT yesterday and talked me through the configuration steps over the phone and got my GPS equipment fixed and field ready. There was also another occasion about a month ago when he diagnosed a firmware problem with some ProXT units that were not functioning properly. Again, there was a quick turn around and correct solution that was concise and easy to understand. This kind of customer service is greatly valued and very much appreciated. Thanks for y’alls hard work and anytime I’m at a conference or meeting and someone needs GPS equipment, I will refer them to you guys."

Steve McMinn
Lower Colorado River Authority - Transmission Services Corporation

"Thank you very much. I would like to say that I am very impressed with your company. You made this order very easy and everyone was very accommodating. Thanks for the great service."

Jan Broderick

"Thank you for doing this. I really appreciate it. The service I've received has been outstanding."

Chad Marthey
Metro Consulting Associates

"Thank you for providing GPS units. I have been renting them from you for over 6 years now (while at two different consulting firms) and have been extremely satisfied with your service."

Cameron Young
Natural Resource Group

"Thank you once again for your excellent services! Your expedient response to our needs has allowed our small business to tackle not just one, but several very difficult projects stretching from the Bay area to Redding and everywhere in between Northern California. You’ve helped solve our GIS equipment requirements and allowed us to focus on our all our other logistical planning- your GPS/GIS mission is much appreciated!"
Marshall Millett
PAR Environmental Services, Inc.

"It is a pleasure working with you all. As Boundary Line continues to grow, it is only because of the support of folks like you all. You have been there to react very quickly to what ever we may need in terms of GPS technical support and equipment. I never fully appreciated GeoPlane until I was FORCED to go to another distributor."
John C. Powers, PLS
Boundary Line, Inc.
Ruston, Louisiana

"Thanks for the quick response, you guys have always been great to work with and we appreciate your service."
Brian L. LeFebre, PLS
Zylstra Baker Surveying, Inc.
Englewood, CO

"Thanks for both the quick and quality service on the unusual request. You saved me a return trip to the field to recollect the data. The data came out great. You will be hearing from the Nashville office as future GPS needs come up. Thanks again for your help."
Kevin Pulley
URS Corporation
Franklin, TN

"Thanks for the prompt attention. The files work! Hopefully at the conclusion of this project, the numbers will look good, and I can purchase a Trimble from your company."
Jeffrey A. Simone, Sr. Environmental Scientist / GIS Planner
Ross Environmental Associates Inc.
Stowe, VT

"Up here in New York things happen just like the song- in a NY Minute, thanks to my relationship with Geoplane I can fill the bill and help my clients get their jobs done fast and right.

I have depended on your company for over six years of GPS/GIS rentals and you have done nothing but shine. Thanks and keep up the great work. We need more people like Mark and his crew in this industry - they care if we succeed!"
Pam Featherstone, President
Featherstone Supply, Inc.
Syracuse, NY

"Just wanted to thank you for all of your great support for the past couple of months. The equipment performed extremely well and your assistance was very much appreciated."
Brian Corbett
Tetra Tech - FW, Inc.
Boston, MA
bcorbett@fwenc.com

"I would just like to take time to bring to your attention some first class customer support from Mark Payne , the guy is a shining example of what customer support should be going to great efforts to assist me in tracking down software for my now obsolete Trimble Scout M+. Mark sent me umpteen e-mails and personally saw it to it that I was able to download the appropriate software. Well Done I wouldn’t hesitate to buy your products again,"
John Duncan

"Called to say thank you very much for all your help last week. I'm happy that I have found your company."
Timothy Case
TR Case, Inc.
Fresno, CA

"We sincerely appreciate the quality service, quick responses, reasonable prices and state of the art equipment provided by your firm... The few minor problems we had with the equipment were quickly solved by Mark Payne and Armando Chavez. Thanks for everything and we look forward to doing business with you in the future."
Matt Barkley
Environmental Scientist
Michael Baker Jr., Inc.
mbarkley@mbakercorp.com

"The unit / package you sent me worked perfect. You must do a lot of business because it seems you know exactly what the user wants."
Steve Bartosh
Infinite Decision Systems
sbartosh@infinitedecision.com

"... thank you for the excellent treatment and service you have provided ... I commend all of you for maintaining the level of professionalism little seen today between companies competing in a field."
Dan Colbert
CompassCom - Sales, Technical Support & Training
danc@compasscom.com

"Thank you so much for everything. I could not have done this research without your help. I would like to talk with you about purchasing a system for my fieldwork next summer."
Lori Dibble
Biological Sciences
Center for Remote Sensing and Spatial Analysis
dibble@eden.rutgers.edu

"Your equipment and support proved invaluable to my survey last week. As a former land surveyor, I know it would take a crew much longer than the two full days it took me... Mark, you went above and beyond on this matter and I thank you again."
Kevin O'Neal
Lovett Irrigation
themangroves@hotmail.com

"On behalf of the University of Houston - Downtown and the Engineering Technology department, I would like to thank you and GeoPlane Services."
Frank G. Lopez
Professor, Department of Engineering Technology
University of Houston-Downtown
Houston, Texas

"... I appreciate your quick response for our GPS rental ...looks like it is brand new and un-used. Thank you for providing such a complete rental package."
Kevin M. Brown
Tennessee Valley Surveying
Kimball, Tennessee

"You got me the right price in the right time. Thanks ..."
Daniel Sheff
keynet@cdsnet.net

"Thanks Mark for your research"
Molly FitzGerald
Cape Farm, Butler, MO
lafitz@rocketmail.com

"As usual, thank you very much for your prompt service."
Jennie Lake
Allan E. Seward Engineering Geology, Inc.
aesgeo@postoffice.pacbell.net

"I would like to start out by thanking you for your support. Your quick response allowed for me to complete a major job in a timely manner without lost time."
Douglas Russell
Russell Surveying
Choctaw, Oklahoma

"...your service, and professional attitude was extraordinary in helping me with my project and you deserve two gold stars on your time card."
Dave Broadbent
Targhee, Inc.
Long Beach, California

"We at satellite data systems wanted to extend a thank you for sending the supplies in such a quick manner. You have always been a great help to our company and we appreciate your loyalty. Please do not hesitate to call if we can ever return the favor".
Angela Lanctot
Satellite Data Systems
Dallas, Texas

"Thank you, for your continuous excellent service..."
Jennie Lake
Allan E. Seward Engineering Geology, Inc.
Valencia, California

"...I wanted to offer you the business first. You have always provided excellent technical support."
Mike Masters
City of Pearland
Pearland, Texas

"...Our equipment is working wonderfully, and the entire staff is very happy. I wanted to thank you very much for giving us such a fair price and quality equipment."
Bryan Carlile
SWCA Environmental Consultants
Houston, Texas

"Again, Thank you for your #1 Service."
Jennie Lake
Allan E. Seward Engineering Geology, Inc.
Valencia, California

"First I want to thank Mike for coming out to St. Louis to investigate our equipment problems. And thank you Mark for recognizing the critical nature of our situation and agreeing to send Mike out."
Jim Owecke
Manager - GIS - Customer Applications Group, Osmose
Buffalo, New York

"...I appreciate corresponding with you and doing business with your company. I really appreciate the extra efforts, the professionalism, the kindness, courtesy and laughter."
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"Thanks so much for taking care of this for me. You made my day with the news that the files was recovered. I appreciate all your help dealing with this matter."
Heather Striffler
ENSR, Inc.
Langhorne, Pennsylvania

"...I really appreciate you taking the time to get me out of a bind, again... That is why I am asking you to do your magic. You always come through for me - can you make this work?"
Jason Mc Burnett
Lamar Technical Services, Inc.
lamartsi@swbell.net

"Just wanted to take this a minute to thank you for all of your help last night. It is a real pleasure to do business with someone who cares about what they do and cares that their clients needs are met (even when it means working a late night!)"
Jennifer Morley
Georgia Soil Mapping, Inc.
Watkinsville, GA

"I am impressed and very pleased with your services and level of support. Please pass on my regards to your full team."
Stephen Smith
P.E., Principal
IMS Infrastructure Management Services
Chandler, AZ

"We received the Allegro on Monday and all looks good. I wanted to say thanks for getting it to us so quickly. We’ll probably be in touch soon for another."
Seth Barber
Exploration Instruments, LLC
Austin, TX

"I would just like to take a few minutes to write and say how much GeoPlane and representitive Mark Payne has done for our company, Allstar Ecology LLC. Mark Payne took us from step zero to the final completion of the sale and beyond. He patiently answered questions and made sure we made the correct purchasing choice for our needs. It was the personal attention that led us to choose this retailer rather than purchasing a unit from an online store that does not take incoming calls or answer questions without fighting through an automated messaging service. When the sale was finalized, he took the time to set us up with the software before the unit even arrived so we could take the GPS out of the box and begin our work. I will defintely be coming back to GeoPlane Services for for our future GPS/ GIS needs and will be recommending this company and its people to our companies and clients in need of their services. Thanks again,"
Walter Veselka
Allstar Ecology, LLC

"Thanks for the super customer service; it is really appreciated and I always learn something new when we talk. Thanks."
Colby A. Child, Jr., M.A.A
R. Christopher Goodwin & Associates, Inc.
Frederick, Maryland


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GeoPlane Services GeoPlane Services
Loop Central Two
4848 Loop Central Drive
Houston, Texas   77081
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713-789-7296 Local (Houston)
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